The 3 questions flooding your inbox.
"What time is check-in?"
Check-in/check-out times, early arrival policies, late checkout fees—your website lists them but guests still email. Golgap answers instantly from your property docs, in any language.
"Is breakfast included?"
Amenities, dining options, pool hours, gym access, spa services—guests need answers before they book. Golgap surfaces details from your amenity guides and room descriptions instantly.
"What's your cancellation policy?"
Cancellation windows, refund timelines, modification policies—guests won't book if they can't find the terms. Golgap gives a clear, cited answer from your booking policies.
Booking.com chat and Asksuite expect you to do the work.
Channel tools like Booking.com messaging, Asksuite, HiJiffy, and LiveChat require you to set up flows, write canned responses, and maintain them as your property changes seasonally.
Golgap is fully managed. We ingest your property details, amenity guides, booking policies, and local recommendations. We test with real guest questions. When seasons change, you send us updated info and we retrain—no dashboards to learn.
Live on your property website in 3 steps.
Share your property info
Room descriptions, amenity lists, booking policies, local guides, cancellation terms, FAQ pages—share URLs, PDFs, or docs. We handle the rest.
We train & test
Our team trains the AI on your property details and tests with real guest questions—amenities, check-in, policies, local recommendations—until every response is accurate.
Paste one snippet
Add one line of code to your website. Your AI guest concierge is live—answering questions in multiple languages, 24/7, while you focus on hospitality.
See how much your property saves.
Hotels and vacation rentals report that 50–70% of pre-booking inquiries are repetitive questions already answered on the property page. Golgap deflects those instantly.
Real guest questions, instant answers.
"Is breakfast included with my room?"
"Our Deluxe and Suite rooms include complimentary breakfast buffet served 7–10 AM daily. Standard rooms can add breakfast for $18/person. The restaurant also offers à la carte dining."
Source
Room Packages — dining-and-amenities.pdf
"Do you have an airport shuttle?"
"Yes! We offer complimentary airport shuttle service running every 30 minutes from 6 AM to 11 PM. To arrange a pickup, call the front desk when you land or email us your flight details in advance."
Source
Transportation — shuttle-service-info
"Can I cancel my reservation for free?"
"Free cancellation is available up to 48 hours before check-in for most room types. Non-refundable rates (marked at booking) cannot be cancelled. See our Cancellation Policy for specific terms by room type."
Source
Booking Terms — cancellation-policy
Hospitality-specific questions
Can it answer in multiple languages?expand_more
Yes! Golgap supports 5+ languages natively. International guests can ask questions in their language and receive accurate, cited answers. This is especially valuable for properties attracting global travelers.
Can it handle multiple properties?expand_more
Yes. If you manage multiple properties (hotel group, vacation rental portfolio), we can train a single bot that understands all properties and routes answers to the correct one, or deploy separate bots per property. Contact us for multi-property pricing.
Does it integrate with our booking engine?expand_more
By default, Golgap answers from your static content and directs guests to your booking page. For direct booking engine integration (real-time availability, rate checks), our custom development team can build it at nominal cost.
How do we update for seasonal changes?expand_more
Just email us your updated info—new pool hours, seasonal restaurant menus, holiday pricing—and our team will retrain the bot within 24–48 hours. That's the beauty of managed service: you don't touch a dashboard.