The 3 calls that eat your entire morning.
"Does my policy cover this?"
Coverage questions require digging through specific policy documents. Your clients don't know where to look, so they call. Golgap instantly references the exact clause from their policy type and gives a cited answer.
"How do I file a claim?"
The claims process is documented in guides your clients never read. Golgap walks them through the exact steps—which forms to fill, where to submit, what deadlines apply—all from your own docs.
"What's my deductible?"
Deductibles, copays, premium schedules—these are buried in policy summaries. Golgap surfaces precise numbers from the right document, reducing back-and-forth and freeing you for advisory work.
Zendesk and Freshdesk can't parse your policy PDFs.
Self-serve tools like Zendesk AI, Freshdesk, LiveChat, and Intercom work from structured help articles. But insurance runs on dense, unstructured PDFs—policy documents, coverage tables, compliance filings.
Golgap's managed service specializes in document-heavy businesses. We ingest your PDFs, structure the data, train the AI, and test every answer against your actual policies. You never configure a thing.
Live on your agency's website in 3 steps.
Send us your documents
Policy summaries, coverage tables, claims guides, FAQ pages, onboarding packets—email them over or share a drive folder. We handle everything.
We train & verify
Our team ingests the PDFs, structures the data, and rigorously tests answers against real client questions—coverage, claims, deductibles, and more.
Paste one line of code
Add one snippet to your website. Your AI assistant is live—answering client questions with cited, accurate information from your own documents, 24/7.
See how much your agency saves.
Insurance agencies report that 50–70% of inbound inquiries are repetitive questions already answered in policy documents. Golgap deflects those instantly.
Real client questions, sourced answers.
"Does my homeowner's policy cover water damage?"
"Your HO-3 policy covers sudden and accidental water damage (e.g., burst pipes). However, gradual leaks and flood damage require a separate flood policy. See Section 4.2 of your coverage summary for full details."
Source
HO-3 Policy Summary — coverage-details.pdf, Section 4.2
"How do I file a claim for a car accident?"
"To file an auto claim: (1) Call our claims line at 1-800-XXX-XXXX within 24 hours, (2) Provide the police report number, (3) Submit photos of damage via our portal. Your deductible is $500 for collision coverage."
Source
Auto Claims Guide — claims-process-2024.pdf
"What's the difference between HMO and PPO?"
"HMO plans require referrals and in-network providers, with lower premiums. PPO plans allow out-of-network visits without referrals, at higher premiums. See our comparison guide for specific plan details and copays."
Source
Health Plans — hmo-vs-ppo-comparison.pdf
Insurance-specific questions
Will the chatbot give incorrect coverage advice?expand_more
Golgap only answers from your provided documents—it never invents information. Every response includes a source citation so clients (and you) can verify where the answer came from. If the AI doesn't have enough information, it tells the client to contact your office directly.
Is this appropriate for compliance-heavy industries?expand_more
Yes. Because Golgap only cites your approved documents, it won't make unauthorized claims or promises. All chatbot responses are traceable to a specific source document, creating an audit trail. We also provide monthly conversation reviews to catch any edge cases.
Can it handle multiple policy types?expand_more
Absolutely. Whether you offer auto, home, health, life, or commercial insurance, we can train the bot on all of your policy documents. The AI intelligently determines which policy type the client is asking about and cites the correct document.