The 3 questions killing your conversion rate.
"Does this run true to size?"
Sizing is the #1 reason shoppers hesitate, and the size chart is buried in a tab nobody clicks. Golgap answers sizing questions in plain conversation and points to your own size guide as the source.
"When will my order arrive?"
Shipping timelines, free shipping thresholds, and international availability flood your inbox every day. Golgap pulls accurate answers straight from your shipping policy docs.
"How do I start a return?"
Your return policy is a page with 800 words of fine print. Golgap turns it into a clear, step-by-step answer, which means fewer support tickets and more confident buyers.
Tidio and Gorgias give you a dashboard. We give you results.
Self-serve tools like Tidio, Gorgias, Intercom, and Zendesk require you to set up flows, write intents, and train the AI yourself. One bad answer about your return policy and you've lost a customer forever.
Golgap is fully managed. We read your entire product catalog, shipping policies, and FAQs. We test with real shopper questions. If the bot gets something wrong, we fix it, not you.
Live on your store in 3 steps.
Send us your content
Product pages, shipping policies, return guidelines, size charts, FAQs. Share URLs or docs and we take it from there.
We train & stress-test
Our team trains the AI on your catalog and tests it with real shopper questions (sizing, shipping, returns, stock inquiries) until every answer is accurate.
Paste one snippet
Works with Shopify, WooCommerce, WordPress, Squarespace, or any other platform. One line of code and your AI shopping assistant is live.
See how much your store saves.
Most e-commerce stores find that 60 to 80% of support tickets are repetitive pre-sale and post-sale questions. Golgap handles those for you.
The questions shoppers actually ask.
"I usually wear a medium in Nike. What size should I get?"
"Our sizing runs slightly slim. If you wear a medium in Nike, we'd recommend going with a Large for a relaxed fit, or Medium for a fitted look. Check our size chart for exact measurements."
Source
Size Guide: size-chart-2024.pdf
"Do you ship to Canada? How long does it take?"
"Yes! We ship to Canada via USPS International. Standard delivery takes 7 to 12 business days. Free shipping on orders over $75 USD. Duties and taxes may apply at customs."
Source
Shipping Policy: international-shipping
"Can I return this if it doesn't fit?"
"Absolutely! We offer free returns within 30 days for unworn items with tags attached. Just visit our Returns Portal to generate a prepaid shipping label. Refunds process within 5 to 7 business days."
Source
Return Policy: returns-and-exchanges
E-commerce specific questions
Does it work with Shopify?expand_more
Yes. Golgap works with Shopify, WooCommerce, BigCommerce, Squarespace, Wix, and any custom-built store. It's a single line of code: paste it into your theme's header and you're live.
Can the chatbot check order status or inventory?expand_more
By default, Golgap answers questions from your static content (policies, FAQs, size guides). For real-time integrations like order tracking or inventory checks, our custom development team can build API integrations at nominal prices. Most stores start with static content and add integrations later.
How is this different from Shopify Inbox?expand_more
Shopify Inbox is a live chat tool, so someone still has to type the replies. Golgap is an AI that answers automatically from your docs. And unlike Shopify's basic auto-replies, our answers are contextual, cited, and continuously improved by our human team.
Will it slow down my website?expand_more
No. The widget loads asynchronously and weighs under 30KB. It has zero impact on your Core Web Vitals or page speed scores. We've optimized it specifically for e-commerce where page speed = revenue.