Peak season = 5x the same questions.
Your team shouldn't scale linearly.
Visa requirements, packing lists, cancellation policies, trip itineraries — travelers ask the same questions for every booking. Golgap's managed AI chatbot answers them instantly from your own trip docs and FAQs, 24/7.
The 3 questions overwhelming your booking team.
"Do I need a visa for this trip?"
Visa requirements vary by nationality, destination, and trip length. Your staff looks them up one by one. Golgap pulls the exact requirements from your destination guides — instantly, with citations.
"What should I pack for the safari?"
Every trip has a specific packing list buried in a PDF. Travelers don't download it. Golgap surfaces the exact packing recommendations in a conversation — reducing last-minute panic emails by 70%.
"What's the cancellation policy?"
Cancellation deadlines, refund percentages, travel insurance implications — generating anxious, time-consuming calls. Golgap explains the exact terms from your booking conditions, instantly.
TripAdvisor and WeTravel expect you to build FAQ bots yourself.
Self-serve tools like WeTravel, Drift, Tidio, and Zendesk hand you a dashboard and wish you luck. You're left configuring intents for 50+ destinations and debugging wrong visa info.
With Golgap, we do everything. We ingest your trip itineraries, destination guides, and booking T&Cs. We test the bot with real traveler questions. We fix errors before they confuse clients. You never touch a prompt.
Live on your travel website in 3 steps.
Send us your docs
Trip itineraries, destination guides, visa checklists, booking T&Cs, packing lists — anything your booking team references. Just email it over.
We build & test your bot
Our team trains the AI, tests with real traveler questions across all your destinations, and refines until answers match your brand tone.
Paste one line of code
Add a single snippet to your website. The chat widget appears instantly. We handle monitoring and monthly updates as you add new trips.
See how much your agency saves.
Most travel agencies find that 65%+ of pre-trip inquiries are repetitive L1 questions about logistics, visas, and policies.
Real questions, instant answers.
"Do I need a visa for a 10-day trip to Thailand?"
"Most nationalities can enter Thailand visa-free for up to 30 days. However, you'll need a valid passport with at least 6 months remaining. If you're from a restricted country, we recommend applying for a tourist visa 4 weeks before departure."
Source
Thailand Guide — visa-requirements-2024.pdf
"What should I pack for the Iceland Northern Lights tour?"
"Essential packing: thermal base layers, waterproof outer shell, warm hiking boots, hand warmers, camera with tripod for Northern Lights photos. Temperatures range from -5°C to 5°C in winter. See our full packing checklist attached."
Source
Iceland Northern Lights — packing-list.pdf
"Can I cancel my booking? What's the refund policy?"
"Cancellations 60+ days before departure: full refund minus $50 admin fee. 30–59 days: 50% refund. Under 30 days: no refund. We strongly recommend travel insurance, which covers cancellation for qualifying reasons."
Source
Booking Terms — cancellation-policy.pdf
Travel-specific questions
Can the chatbot handle multiple destinations and trips?expand_more
Yes. We can train the bot across all your destinations and trip types. It identifies which trip the traveler is asking about and serves the correct itinerary, visa info, and packing recommendations.
Can it handle bookings or payments?expand_more
By default, Golgap answers pre-booking questions and directs travelers to your booking portal. For direct booking integration, our dev team can build custom API connections at nominal cost.
What about seasonal trip changes?expand_more
Just send us updated itineraries and seasonal guides. We refresh the knowledge base within 24 hours. Perfect for agencies with rotating seasonal offerings.
How long does setup take?expand_more
Most travel agencies are live within 3–5 business days. Send us your trip guides and booking terms (day 1), we train and test (days 2–4), and deliver a single line of code (day 5).